Applications Support

The IT landscape in the energy industry has never been as complex and alterable as it is today. Due to the variety of new business challenges, it is essential to define IT as a core business itself.

Therefore shortages for qualified employees emerged as well as persisted and thus the secure provision of all applications required for operation.

SEC has a highly specialized support team. On request, our support team takes over all tasks required for a secure and stable operation of the applications SAP IS-U, SAP-Gateway, Record-Management and the Energy Data Management (SAP-EDM), the Edifact converter from NLI, interfaces to Schufa (CBI), ENET and for the output management from Kühn & Weyh.

The operation of these applications is guaranteed by a coordinated service level agreement – which is adapted to your needs. The support team sees itself as a holistic partner for your IT and your special department. The core tasks of our support team include:

• First, second and third level support of the technical environment and special processes
• Technical and professional monitoring and real-time monitoring
• Performance and stability analysis
  
• Development and implementation of optimizations
  
• Application updates
  
• Support of software manufacturers
• Control of service providers involved
  

Do you have questions or suggestions? Please contact us.